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Help Center

Find answers to your questions about everything from our order process to garment features.

Shopping

What Shipping Methods Are Available?

We offer a variety of shipping options, please visit our Shipping Information page for a complete list.

Can I exchange or return my purchase?

Yes! We accept returns within 30 days of purchase, with the exception of items marked as Final Sale. Simply call us for more information.

How quickly will I get my order?

All in-stock orders are shipped within 3* business days. You will receive an email with your tracking number once your order ships. *COVID-19 is impacting production and shipping times, please allow for a few extra days for orders to ship.

Do You Ship Internationally?

Yes, you can order directly through our website! If you have any questions about ordering please don't hesitate to contact us. We are not currently accepting orders from EU member countries due to GDPR restrictions. Visit LympheDivas website (www.lymphedivas.com) directly for a current list of European Vendors.

Do you accept phone orders?

Yes, call us at +27 21 012 5200 between 8:30AM and 6PM CAT Monday through Thursday to place your order over the phone.

Are your products covered by my medical aid?

YES! LympheDames has registered LympheDivas with SAHPRA as well as MediKredit and has recieved all the required coding for medical aid coverage. However, lymphoedema conditions are not well recognized, so it is best to call your medical aid provider and ask them whether they cover medical, graduated compression garments for the treatment and/or management of lymphoedema. If you are a cancer survivor, it is best to enquire via your oncology benefit as these often have better coverage policies. If you order through us directly, please note that we do not process insurance but we do provide insurance codes on our invoices that can be used for reimbursement through your insurance company.

In what currency are your products?

All prices are in South African Rand (ZAR) and are based on LympheDivas current pricing in United States Dollars with shipping expenses included. We endeavor to bring you these products at or below the cost to import them yourselves and have all the required customs clearance documentation to make this process smooth and as seamless as our garments. If you're purchasing from outside South Africa you will be charged in ZAR and your bank will convert the charge to your currency using the conversion rate at the time of purchase.

What forms of payment do you accept?

We currently accept standard EFT payments as well as Paypal which provides Visa and Mastercard payment options. We are in the process of addiong other digital wallets services including Google Pay and other South African Payment Gateways.

Support

What are you business hours?

Our business hours are 8:30 AM - 6 PM CAT Monday through Thursday and 8:30 to 2:00PM on Fridays.

How can I contact you?

Short of carrier pigeon, we have about every possible contact method available to our customers. Phone and Whatsapp us at +27 21 012 5200 Email us at dames@lymphedames.co.za Or find us on Social Media!

Can I order a catalog

Absolutely! Just give us a call, whatsapp or email and we'll be happy to send you an pdf catalog via email. May of our catalogs are available at local therapist offices as well. If you want a hard copy, just let us know and we'll see where you can collect one in your area.

Product Questions

How do I care for my garments?

Caring for your garment as instructed below is essential to getting the full 4-6 months of wear. Regular washing prolongs the useful life of the garment and maintains the ideal compression characteristics. Washing & Drying To wash your garment, please place the arm sleeve, gauntlet or glove in a lingerie/delicates bag and machine wash the garment on delicates setting in cold water using a gentle fabric detergent. Keep the garment in the delicates bag, tumble dry low until fully dry. Do Not: - Wash in hot water - Dry on high heat setting -Dry on any setting for an excessively long duration -Wring the garments dry -Hand wash -Dry clean -Use any chemical solvent or bleach, fabric softener or any other laundry additive -Use creams, oils, and lotions immediately prior to donning the garment Doing any of the above can compromise the delicate nature of the fibers that make up your garment, can more rapidly deteriorate compression and lower the useful lifespan of the garment. For best results, we recommend rotating between 2 or more garments and washing the garments frequently in between use. To learn more about our care instructions read our blog post: Garment Care Explained

How do I put on and take off my garment

HOW TO PUT ON AND TAKE OFF A SLEEVE: Turn down the top of the sleeve so it’s folded over itself.Pull the sleeve over your hand until the end of the sleeve is at the pictured position on the wrist.Gently pull the rest of the sleeve evenly up over the arm to the armpit. Make sure the sleeve is equally spread over the whole arm and that there are no constrictions or wrinkles.To remove sleeve, hold the top of the cuff and pull down until it slips off your hand. HOW TO PUT ON AND TAKE OFF A GLOVE: Put the glove on your hand and adjust the fingers by gently pulling each glove finger opening down to your nail bed, leaving the tips of your fingers exposed. Smooth out any extra fabric over the length of your fingers. As you begin to use your hands, the finger fabric will naturally fall into place and distribute evenly over your fingers. To remove the glove, lightly tug up each glove finger to loosen, then gently slide the non-gloved hand into the glove opening at the wrist to push the glove up and off the hand. This method will allow you to remove the glove without turning it inside out.

What compression classes do you offer?

We offer compression in 20-30 mmHg and 30-40 mmHg in arm sleeves, gauntlets, and gloves. Compression class names vary regionally, in South Africa 20-30 mmHg is Class 2 and 30-40 mmHg is Class 3.

What sleeve length options do you offer?

Our sleeves come in a Short and a Long length. Please don’t be put off by the length names, we don’t have a “Regular” length anymore because we don’t believe that there is a standard arm length, just like there isn’t a standard arm size, by only offering a Short or Long option we hope it will inspire our customers to measure their arm and get the sleeve that will fit them the best. To determine length, measure your arm length from wrist to the top of the bicep; the Short sleeve length accommodates arms 37-44cm and the Long sleeve length accommodates arms 43-56cm. The length formally known at Regular is now called Long.

What Size do I need?

Please visit our Size + Fit page to see detailed instructions on how to measure and fit for our garments.

What Compression Class do I need?

It is best to consult your doctor or lymphedema therapist about which level of compression is best to manage your swelling. A doctor or therapist will assess your arm for swelling and develop a plan with you to manage and/or reduce your lymphedema. Each plan is individually tailored for each patient, self-management lymphedema care often includes wrapping, manual lymph drainage massage and wearing a properly fitted compression garment. Class 1 (20-30 mmHg) is generally for preventative wear for those at risk for swelling and for minor swelling and Class 2 (30-40 mmHg) is for more severe edema.

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